Custom Painted Canopies
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Shipping & Returns

SHIPPING.

HeliWow currently offers the following shipping method:

FEDEX, DHL, EMS (7 days), Standard Post Office.

If you wish to ship your order by the above methods. Please contact us at sales@heliwow.com for pricing.
 

CUSTOMS/DUTIES/VAT/ETC.
We can appreciate that you would like to save some money, but please do not ask us to mark your package as a “gift” or declare a value that is less than your actual purchase.  Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about taxes you may have to pay.

MISSING OR DAMAGED SHIPMENTS

Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.
Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.


RETURN POLICY
All purchases are final, unless the product is defective. Please examine your package closely prior to opening the sealed package. Defective products will be approved for return within 7 days from receiving your order, and at your own expense (20% restocking fees charge will be applied on non defective items). Returns must be 100% complete. New items must be in an original and resalable condition, with all packaging, manuals, original invoice, RMA (if available) and packing slip.
Shipping and handling charges are not refundable (some exceptions apply). All (accepted) defective products will be either credited or exchanged. If your part(s) was defective, then we will exchange it within 7 days after receiving your order. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. RMA numbers are valid for 10 days after issuing them. All RMA numbers must appear on the outside box.
To request a Return Authorization Number, please contact our Customer Support or send email to sales@heliwow.com . You must pay the shipping for the returned item(s). For non defective products shipped by HELIWOW® or other companies, a restocking fee of 20% will be deducted from the total credit of returned item(s)(excluding shipping and taxes).
This return policy is not a warranty. HELIWOW® reserves the right to change or cancel it at any time before accepting your order/return claim. For refund purposes, you need to precisely follow the previous return procedures. Also, you need to allow a reasonable period of time for the product to arrive to us and pass an inspection process. Once your return is accepted, we will credit or refund the total amount (including shipping and taxes).
 

 

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